SHANNON ROBERTSON

MANAGING DIRECTOR

Lead Support Worker

A Little Bit About Me

Personally, I am a dad and have a beautiful 21 year old daughter who is strong beyond her years, caring and compassionate, and an almost  18 year old son who is one of the most resilient, charming and vibrant people in my life, he also has cerebral palsy. 

Professionally speaking, I am a registered nurse and for 19 years of the past 25 I have been leading services and communities in the delivery of person-centered care in regional, rural and remote locations across north Queensland and the mid-north coast of NSW. My experience spans health, aging and disability with significant time spent in senior leadership roles. 

Recently I have been the General Manager of a disability support organisation in Townsville;

Chief Operating Officer of a large Aboriginal Medical Service where I was responsible for the operations of both health services and 3 residential aged care facilities across 4 communities in North West Queensland; and 

I now run my own business and as the Managing Director of Lived Potential I provide support services for people with psychosocial and physical disabilities as well as nursing, health and service management consultancy.

I am passionate about ensuring that people are able to live life to the full, without the societal, organisational and governmental barriers that so often get put in their way.

What drives me and what I’m most dedicated to, is the opportunity to invest in people; both the people supported by services and the people that work with them. I love to talk and approach my work in this way, the opportunity to show people that being present and available to people rather than sitting behind a computer screen is actually the only way to make a difference. 

I look forward to meeting you and working together for great outcomes and bright futures.

COORDINATOR OF CARE AND SUPPORT

A Little Bit About Me

Firstly, I’m a mum, wife, sister, aunty and daughter. As a child/teen I grew up in Cobar NSW, Townsville and Cairns we spent most of our spare time camping, fishing, horse-riding and adventuring this gave me a lot of appreciation for the outdoors and the ability to think on my feet and enjoy the little things our country has to offer.  

I first started my career in disability 4 years ago as a support worker, very quickly I knew this was the sector in which I wanted to pursue. After a couple of years on the ground as a support worker I moved to rostering, then to lifestyle co-ordination for a small Townsville organisation which has led me to my career with Lived Potential.  

Three years ago, my family's life changed. My Dad at 48 years old had a severe stroke, causing left side paralysis and a brain injury. Although Dad has made a good recovery relearning to walk, talk and eat again, Mum and Dad now have support workers in and out of their home 5 days a week. This has given me a greater understanding of what families go through having support constantly in and out of their lives, the private family moments are often shared with another person in the room.  

My greatest goal when supporting a family is to ensure that you are treated how I want my family to be treated. I put the person and their abilities before the disability!

MARKETING AND COMMUNICATIONS OFFICER

and Support Worker

A Little Bit About Me

I am 21 years old and have grown up with my brother Griffin who has cerebral palsy, so caring for people who live with a disability is in my blood.

 I am also passionate about working with children and I have always strived to provide a safe and supportive learning and working environment in any job I undertake. I have previous experience with ages from birth to 12 years through my experience in early years education and care.

I am excited to now play a major role in my families business as a part-time marketing and communications officer and casual support worker specialising in working with young people.

SUPPORT WORKER

A Little Bit About Me

 As a member of Lived Potential for almost four years I’ve had the absolute pleasure of working with some incredible young adults, helping them navigate the highs and lows of teenage life. I strive to support and challenge my clients to embrace their own level of adventure and this has brought some transformative experiences to my clients lives and I’ve loved seeing them grow and become confident young adults navigating the world!

I’m all about trying new things and working with you encouraging and supporting you to reach your personal goals, whatever they may be; whether it’s getting your Ls or graduating high school, I’m there to support all achievements big or small.

While my background as a full time medical student demands a lot in terms of study and placement requirements, some of my hobbies include animals and nature, specifically my rescued greyhound Paddy and getting out into the outdoors, travelling and living life to the fullest! 

SUPPORT WORKER

A Little Bit About Me

 At the moment, I am studying psychology to pursue my passion for improving access to already limited and valuable psychological services, particularly within regional communities. My role as a support worker over the past few years has opened my eyes to the importance of community, connection, and the impact that simply listening to and validating someone can have.

In my work, I enjoy connecting with a wide range of people, each with their own strengths, goals, and experiences. I value not only the relationships I build with the people I support, but also the opportunity to work alongside their families and other professionals involved in their care.

When I’m not studying, my favourite thing to do is explore new places I haven’t been before - whether that’s discovering a new café, walking track, or camping spot. If you have any recommendations, please feel free to let me know!

I have really enjoyed my time working with Lived Potential and am grateful for the learning experiences and opportunities for growth that my role has provided. 

SUPPORT WORKER

A Little Bit About Me

 I’m a Townsville-raised, family-oriented person who enjoys helping others, having a laugh and making the most out of life. One of the biggest changes in my own life was losing 60kg after high school, which sparked a genuine interest in health, fitness and the gym and ultimately played a big part in where I am today.

My working life has taken me through plenty of different roles, including McDonald’s management, Coles, labouring and a glazier apprenticeship. Eventually, I took a chance on a completely different direction and found my way to Lived Potential. Since then, I haven’t looked back. I really enjoy supporting people to achieve their goals, build independence, get involved in the community and, most importantly, enjoy themselves along the way.

Outside of work, sport is a massive part of my life. I’m a huge North Queensland Cowboys supporter and love getting to games whenever I can. I’m also involved in wheelchair basketball with the Townsville SunCity Wheelers and really enjoy the inclusive and competitive side of the sport.

I’m passionate about health and fitness and enjoy training at the gym, staying active and continuing to learn more about sport and exercise. When I’m not doing that, I’m usually listening to music, watching movies, following sport, or doing a bit of casual gaming.

I’m always up for a laugh, meeting new people and giving just about anything a go! 

SUPPORT WORKER

A Little About Me

Hi my name is Samantha (Sam) I was born is Darwin 3 months early and became the bush baby that was born on the side of the road. I wasn't meant to survive but I did! I have 1 older brother and 6 other siblings from my bio dads side. My older brother and I have a great relationship. See my mum has a mental illness so we became best friends because we felt like we didn't have anyone else. Over the years we moved around a bit while I was young due to my mother's mental illness. We finally settled in Townsville and my mother met a wonderful man who became our step father who we now call dad. He has taught me so many things in life that i would never know how do without him such as going to school. School was hard for me simply because i didn't know where mum would be or what she woul be doing when i got home. My mother's 

Friend's daughter has cerebral palsy and when i was 5 years old I was shown how to feed her. I loved this so much and just knew that I wanted to help people when I got older. High school came around, my mum got sent away and my teenage struggle started; I lost a couple of close friends due to mental illness. My year 12 formal came and went and I didn't have  my mum there; I had my dad. I started work a little while after I left school and became a support worker. The joy I got going to work was incredible. A few years go by and I met my partner. He's super supportive and understands all the struggles I've had in life and can see how much I've grown because of all of it. A few more years go by an we decided to have a baby but my body was broken an it didn't want to work. I found out I have PCOS, but we didn't let that stop us. Soon enough we had a beautiful little girl. That incredibly smart an funny little girl is now in school and I'm ready to go back to work. My life has been crazy and full of so many ups an downs but there is also so many positives to come out of everything. I'm very excited to meet everyone an get to know you all. 

SUPPORT WORKER

A Little About Me 

I grew up in Ingham and moved to Townsville in 2021 to study a Bachelor of Physiotherapy. Throughout my studies, I was fortunate to work with people across a variety of settings, including rural and metropolitan hospitals, sporting fields and communities abroad. Alongside my studies, I worked as a sports trainer for local sporting teams, supported children through after-school care, and worked as an Allied Health Assistant, helping people in the community work towards their rehabilitation goals.

After graduating, I worked as a physiotherapist in private practice and occupational rehabilitation before making the decision to transition into support work in mid-2026. While I have always valued the difference I can make as a physiotherapist, I wanted to take my passion for helping others beyond the clinical environment. I value the opportunity to support people in their own homes and communities, build genuine connections and empower them to live a life that is meaningful to them.

My passion for support work has become more personal recently, following my grandmother’s diagnosis with Alzheimer’s disease. Seeing the challenges she experiences each day has given me an even greater appreciation for the importance of compassionate, person-centred support. I have seen firsthand the difference support workers can make in helping someone maintain their independence, and quality of life. This has strengthened my desire to provide that same level of care to others. I really value getting to know each person as an individual, understanding what is important to them and supporting them to achieve their own goals, no matter how big or small.

Outside of work, I love being active and spending time outdoors. I enjoy swimming, attending pilates classes and running. Whenever I get the opportunity, I head back to Ingham to spend time with my family and lend a hand on their cattle farm. I am very excited to have joined the wonderful team at Lived Potential and am looking forward to all the experiences and opportunities ahead.

SUPPORT WORKER 

A Little About Me 

 I’m a dedicated and compassionate Community Support Worker who takes pride in helping people live fulfilling, meaningful lives while maintaining their independence, dignity and choice.

I’m a quiet, genuine and hardworking person who believes in treating everyone with kindness, patience and respect. I enjoy building trusting relationships with the people I support and making sure they feel valued, heard and empowered to get the most out of life.

I hold Certificates III and IV in Individual Support, along with qualifications in medication support and palliative care, and I have completed Mental Health First Aid training. I’m committed to continuing to develop my skills so I can provide safe, reliable and person-centred support.

Outside of work, I enjoy spending time with my family, cooking, camping and getting creative with craft. I bring the same caring and practical nature to my work, and I feel privileged to be able to make a positive difference in the lives of the people I support.